Dimension 2 of 7

Operating Model, Governance & Accountability

The extent to which the People function has a clear operating model, defined ownership and decision rights, effective governance, and disciplined planning and reporting that translate strategy into delivery.

2 of 7
1. Each major People priority has clear ownership, with a named accountable lead responsible for driving delivery and coordinating contributions from others.
2. The People function has a clear operating model, with well-defined roles and accountabilities across Business Partnering, Centres of Excellence, People Operations and other specialist teams.
3. Strategic priorities are translated into structured delivery plans with clear milestones, owners and timescales, creating a visible line of sight from strategy to execution.
4. Governance and reporting arrangements are established and consistently used to review progress, manage risks, make decisions and hold owners to account.
5. Measures of success, agreed ways of working and collective accountability are embedded across the People function, while individual ownership remains clear.

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